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STRATA INTEL

Privacy Policy

1. PRELIMINARY AND COMPLIANCE STATEMENT

  • 1.1. Compliance: Strata Intel (“we”, “us”, or “our”) is committed to protecting the privacy of personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in strict compliance with the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (APPs).

  • 1.2. Scope: This policy applies to all personal information collected via our website, online booking forms, digital payment portals, telephone inquiries, and direct electronic correspondence. 

 

2. THE KINDS OF PERSONAL INFORMATION WE COLLECT

  • 2.1. Client Information: We collect information necessary to identify you, process bookings, and deliver strata inspection reports. This includes, but is not limited to:

    • 2.1.1. Full legal names, corporate entities, and trading names;

    • 2.1.2. Contact details including physical addresses, billing addresses, telephone numbers, and email addresses; and

    • 2.1.3. Digital identification data, including IP addresses, cookies, browser types, and website usage statistics.

  • 2.2. Transactional Information: We collect details of the subject properties you request inspections for, vendor names, strata plan numbers, and transactional instructions.

  • 2.3. Financial Data: We collect billing data and payment records. Credit card numbers processed via our third-party payment gateways (e.g., Stripe, PayPal) are encrypted and are not stored on our local servers. 

 

3. HOW WE COLLECT PERSONAL INFORMATION

  • 3.1. Direct Collection: We collect personal information directly from you when you:

    • 3.1.1. Complete a booking request form or inquiry form on our website;

    • 3.1.2. Communicate with us via email, text message, web chat, or telephone; or

    • 3.1.3. Remit payment for our service invoices.

  • 3.2. Third-Party Collection: We may collect your information from third parties acting on your explicit instructions, including your solicitor, conveyancer, buyer’s agent, or real estate professional. 

 

4. PURPOSES FOR WHICH WE COLLECT AND USE INFORMATION

  • 4.1. Primary Purposes: We collect, hold, and use your personal information to:

    • 4.1.1. Schedule and conduct strata records inspections under Section 182 of the Strata Schemes Management Act 2015 (NSW);

    • 4.1.2. Compile, finalize, and deliver the requested Strata Inspection Report;

    • 4.1.3. Process financial transactions, issue tax invoices, and manage debt recovery; and

    • 4.1.4. Provide customer support and respond to technical or service inquiries.

  • 4.2. Secondary Purposes: We may use your information to comply with statutory legal audits, manage professional indemnity insurance claims, or send you administrative updates regarding our terms of service. 

 

5. DISCLOSURE OF PERSONAL INFORMATION 

  • 5.1. Permitted Disclosures: We will not sell, rent, trade, or distribute your personal information to third parties. We may disclose your information strictly to:

    • 5.1.1. Strata managing agents and Owners Corporations, solely to secure legal access to the statutory records of the target property;

    • 5.1.2. Your nominated professional representatives (conveyancers, lawyers, or agents) upon your written or verbal direction;

    • 5.1.3. Third-party cloud service providers, CRM platforms, and database hosts who assist us in operating our business ecosystem; or

    • 5.1.4. Law enforcement, regulatory bodies, or courts where compelled by operation of Australian law. 

 

6. CROSS-BORDER DATA TRANSMISSION

  • 6.1. Overseas Storage: We store data using secure cloud infrastructure. Some third-party applications we utilize (such as Google Workspace, Xero, or Stripe) may utilize servers located outside of Australia.

  • 6.2. Protection: Where cross-border transmission occurs, we take reasonable steps to ensure that the overseas recipient handles your personal data in accordance with standards that match the APPs. 

 

7. DATA SECURITY AND RETENTION

  • 7.1. Protection Measures: We employ industry-standard physical, electronic, and procedural safeguards to protect personal information from unauthorized access, modification, disclosure, misuse, or loss. This includes SSL/TLS encryption for website data transfers and password-restricted access to user databases.

  • 7.2. Data Destruction: We retain personal data for as long as required to fulfill our service guarantees and legal compliance obligations (including professional indemnity requirements). When data is no longer necessary, it is permanently de-identified or securely destroyed. 

 

8. ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION

  • 8.1. Right to Access: You have a right to request access to the personal information we hold about you, subject to exceptions allowed by law.

  • 8.2. Right to Correct: If you believe any personal data we hold is inaccurate, outdated, incomplete, or misleading, you may submit a request to correct it.

  • 8.3. Contact Procedure: Access and correction requests must be sent in writing to our Privacy Officer at the email address listed in Clause 11.1. 

 

9. COOKIES AND ANALYTICS

  • 9.1. Tracking Usage: Our website utilizes cookies and analytics tools to track visitor behavior, assess site performance, and improve user interfaces. You may disable cookies in your web browser settings, though doing so may restrict functionality on our online booking portals. [

 

10. CHANGES TO THIS PRIVACY POLICY

  • 10.1. Modifications: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will become immediately effective upon being published on our website. 

 

11. COMPLAINTS AND CONTACT DETAILS

  • 11.1. Inquiries: If you have questions about this policy, or wish to lodge a formal complaint regarding a suspected breach of your privacy rights, please contact us immediately.​

  • 11.2. Escalation: If you are unsatisfied with our internal resolution of your complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via their official channels at www.oaic.gov.au. 

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